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Business Process Outsourcing (BPO)


Welcome to Business Process Outsourcing. We believe that people make all the difference in building shareholder value. That's what Business Process Outsourcing (BPO) is all about. It's the story of how people can work together as a team to make companies more competitive and profitable - and to bring about meaningful changes that benefit customers, employees, and shareholders. 

At Satya Prakash Mangal & Co, People, teamwork, and communications make it happen. We really listen to our clients and develop innovative ways to meet their needs. Partnering is very important and we work closely with management to help them reach their goals. We care for the people we hire providing them with new and exciting career opportunities because people make all the difference in building shareholder value.

Key Factors

The key factors in successfully outsourcing a business process include:

  • Thoroughly analyze your process so you know your costs, and can determine the cost savings of outsourcing over a specific time period.
  • Define roles and responsibilities in the outsourcing partnership, so there are no surprises, and so that goals and expectations are clear to both parties.
  • Have measurable performance objectives-the speed of transactions, the time period to close the books, etc.-and establish performance incentives, both rewards and penalties, for meeting those objectives.
  • Develop a detailed transition plan to ensure a smooth hand-off. Outsourcing is a major undertaking that benefits from careful advanced planning.
  • Establish a clear dispute-resolution process to handle issues as they arise. This makes for smoother operations and doesn't make every issue a contractual or legal problem.
  • Monitor results for continuous improvement. Arrange long-term contracts on a yearly renewal basis, so there is an annual review of an outsourcer's performance.
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Why SPMC?

Why our core business process expertise, approach to empowering people & world class service delivery can help support your business objectives. 

What really distinguishes Satya Prakash Mangal & Co. in the business process outsourcing marketplace are three important factors: our core business process expertise, our approach to empowering people and our ability to partner with client and our world-class service delivery all of which are critical to helping clients manage more effectively and build shareholder value.

Location : India

 The Expertise  Our Execution Strategy  People Power
The business process we manage are core competencies of our firm - finance accounting, applications process and human resources. The business processes we manage are core competencies of our firm - finance / accounting, applications process and human resources. These are areas where we excel and can bring client's in-depth expertise, greater business value, and competitive advantage. We design, build, and manage these business processes on a holistic, end-to-end basis to improve performance and efficiency.
Clients like working with us because we team up with them to support their strategic business objectives and goals. We listen to our clients, gain a deep understanding of their strategic business needs, and develop customized solutions that meet their individual requirements. Top industry specialists bring their in-depth industry knowledge and broad perspectives to develop industry-specific solutions. We are looking to transform what was a back-office cost center into a more client-oriented and productive work Centers. And we leverage all this to provide global solutions.
Our People Power Creating a Winning Culture with Clients - We strongly believe that people and teamwork make all the difference in building shareholder value. Caring for people is very important, and we provide the company employees we hire with new and exciting career opportunities. Working side by side, we develop innovative business solutions that work within their cultures, and bring about meaningful changes that benefit customers, employees, and shareholders.

 

Benefits

Our clients cite many strategic benefits from business process outsourcing - improved performance, profitability, and shareholder value. More specifically, these benefits include:

  • Achieve cost reductions: Through reengineering, process improvements, and advanced technologies, we eliminate unnecessary operating costs while reducing and bringing other administrative costs under better control
  • Achieve cost reductions: Through reengineering, process improvements, and advanced technologies, we eliminate unnecessary operating costs while reducing and bringing other administrative costs under better control
  • Improve service quality: We organize and manage the business processes with a view to providing a higher level and quality of services to the business units, subsidiaries, and other users throughout the company
  • Maintain competitive edge: We enable management to focus on building a more competitive business, and provide the supporting systems and services to help companies compete more effectively in the global marketplace
  • Obtain outside expertise: Our firm's top business, industry, and technical specialists provide management with valuable guidance and skills which are our core competencies and which the company may not have in-house
  • Meet changing customer demands: Our outsourcing teams provide management with flexible and scalable services to meet their customers' changing requirements, and to support company moves, consolidations, and acquisitions
  • Gain access to advanced technology: We design and implement leading-edge enterprise systems to support the business processes, and we manage the technology infrastructure with lower capital investments and training costs
  • Achieve revenue enhancements: By outsourcing non-core processes, management can focus on increasing sales and market share, developing new and improved products, expanding into new markets, and enhancing customer service
  • Make continuous improvements in process: We design, build, and manage the business processes to operate better, faster, and less expensively, and we work with clients to make continuous improvements in process effectiveness and efficiency
  • Achieve world-class standards/benchmarks: We reengineer business processes to incorporate the best-in-class practices of the world's leading companies, and we use performance measures and benchmarking to improve performance and costs.
  • Gain greater internal flexibility: Through outsourcing, management can focus on more strategic issues and other important company initiatives, and has more flexibility to assign staff and allocate resources to higher-value projects
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Why India

India offers many advantages to serving as an IT Enabled services destination for major global companies these include:

  • A virtual 12-hour time zone difference with USA and other major market for IT Enabled services
  • A huge pool of English speaking and computer literate graduate manpower who can continue to cater to the growing demand for professionals for IT Enabled Services. These professionals are skilled as well as quality conscious
  • Cost of qualified personnel is amongst the lowest in the world
  • Stable legislative and economic framework
  • Support of Government of India announced a special incentives and infrastructure for setting up IT Enabled Services
  • Thrust by Government of to make India an IT-driven nation with a focus on services sector where potential for value addition and thus premium higher
  • India enjoys very strong brand equity in major markets, thanks to its growing and globally competitive software industry
  • The proliferation of IT Enabled Services and its continuing demand-led growth may well emerge to be a strong opportunity for India, both in terms of generating employment and export
  • As evident, IT enabled Services is a major boon for India as it provides tremendous potential to provide employment opportunities and attract foreign investments

Amongst others, the benefits include:

  • Generation of new direct or indirect investment
  • Earning of Foreign Exchange leading to higher earnings of local staff
  • More revenues to telecom carriers
  • Introduction of new technology
  • Transfer of skills to India
  • Increase in competitiveness
  • Improved parity of income levels in and far flung areas such as North East or Jammu & Kashmir.

Country

Workforce

Market Access

Local Market

Infrastructure

Cosmopolitan

Cost Base

New Zealand

2

2

-

2

3

2

Kuala Lampur

1

2

-

2

2

2

Japan

1

2

1

3

1

3

Hong Kong

1

2

2

2

2

2

India

3

2

2

2*

3

1

Please Note:

(a) * Infrastructure is good only in certain cities
(b) 1 denotes low, 2 denotes average, 3 denotes high

Application Process

Application Process is the way we manage enterprise resource planning (ERP) systems from SAP, PeopleSoft, Oracle, and other vendors as well as customized solutions that support your business processes. We manage the applications engineering as well as software development, testing, and documentation. Also we manage day-to-day applications operations, including software upgrades and updates, electronic software distribution, software license tracking, and applications support. Benefits are the following:

  • Improved the level/quality of service to end users
  • Provided flexible, scalable solutions, to support organizational development and international growth
  • Reduced ownership/operating costs by 50% over two years

Finance & Accounting

Finance & Accounting is the way we manage finance/accounting department functions such as: planning/budgeting; general ledger; accounts payable/receivable; payroll administration; treasury functions/cash management; financial reporting; tax compliance and internal audit. We also manage suppliers and contractors and accounts payable function that processes invoices a year. We help you...

  • Reengineer, consolidate, and manage the company's financial and accounting processes
  • Provide cross-border, multi-process, end-to-end solutions
  • Streamline the financial management process
  • Reduce administrative costs by over 50% in the first year with further savings to come from continuous improvements

Human Resources

Human Resources is the way we manage HR services and programs such as: actuarial/insurance, compensation/benefits, payroll administration, pension plans, information systems, claims processing, and administration.

Our outsourcing specialists provide a wide range of human resources and employee benefits outsourcing services. They manage customer service, employee programs, transaction processing, and administration, using state-of-the-art HR information systems, data warehousing, self-service technology, voice response systems, and Internet applications.

Benefits:

  • Delivers responsive employee services more cost-effectively
  • Common technology platform maximizes transaction processing efficiencies
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